Customer Care & Warranty Manager (Residential Construction)

Customer Care & Warranty Manager (Residential Construction)

Bay Area (Hybrid - 3-days a week)

$115,000 - $135,000 + Benefits + Equity + Career Progression

Are you a Customer Care or Warranty professional from a residential construction or homebuilding background looking for one of the most exciting opportunities in the housing industry?

This is a career-defining position with a company led by visionary leadership, backed by major investment, and entering a period of huge national growth. You'll take ownership of building and scaling a best-in-class warranty and customer care function, ensuring homeowners receive exceptional support after their homes are delivered.

You will be responsible for implementing systems, processes, and a contractor network that allows the company to respond quickly and effectively to homeowner requests. This includes managing incoming service tickets, coordinating maintenance and repair work, and ensuring issues are resolved efficiently during the warranty period.

Working closely with leadership and operations teams, you will play a key role in developing a scalable customer care function as the business expands nationally.

With significant growth planned, this position offers outstanding progression opportunities into senior leadership roles in the future, all with huge earning potential through equity.

This is a rare opportunity to join a company on a transformational growth journey, with massive upside potential for the right individual.

The Role:

• Lead and develop the company's warranty and customer care function across delivered homes
• Implement and manage a ticketing and response system for homeowner service requests
• Coordinate maintenance and repair work within customers' homes during the warranty period
• Schedule and manage contractors and service partners to ensure work is completed efficiently
• Build and develop a scalable service response network to support rapid company growth
• Work closely with leadership to improve systems, processes, and customer experience

The Person:

• Experience in customer care, warranty, or post-construction services within residential construction or homebuilding
• Strong understanding of residential construction defects, maintenance, and repair coordination
• Experience managing service requests and scheduling warranty or repair work
• Ambitious and motivated by progression into future leadership roles

Why Join:

• One of the most exciting opportunities in the modular housing industry
• Exceptional leadership team with a clear national growth strategy
• Huge progression potential into management and Director-level roles
• Competitive base salary with benefits and long-term career upside

To apply for this role or to be considered for further positions, please click "Apply Now" or contact Sam Mount at Rise Technical Recruitment.

This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are those of an Employment Agency.

Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from candidates who have a valid legal permit or right to work in the USA. Candidates who do not have this right or permit, or are pending an application, should not apply as your details will not be processed.

Rise Technical Recruitment Inc of 1011 Centre Rd, Suite 322, Wilmington, DE 19805 act as an employer-paid private personnel agency.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.